General Store FAQ

What is FLUFFURE?

FLUFFURE is an online store offering high-quality pet products, including toys, food, accessories, and grooming items to keep your pets happy and healthy.

Which pets do you sell products for?

We offer products for dogs, cats, small animals, and birds, including toys, food, grooming supplies, and accessories to make their life more comfortable and fun.

Do you ship across the U.S.?

Yes! We ship our products to all 50 states in the United States with fast and reliable delivery options.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 3-7 business days, while express shipping delivers in 1-3 business days, depending on your location in the U.S.

How much is shipping?

Shipping costs depend on order size, weight, and your location. We offer free shipping on orders over a certain amount.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email to monitor your package in real time.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unopened, and in original packaging for a full refund.

How do I return an item?

Contact our support team to get a return label and instructions. Ship the item back to us, and your refund will be processed promptly.

How long does it take to get a refund?

Refunds are typically processed within 5-7 business days after we receive your returned item.

Secure Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and convenient checkout experience

Is shopping on FLUFFURE safe?

Yes! We use advanced encryption to protect your payment and personal information, keeping your shopping experience secure.

Customer Support FAQ

How can I contact FLUFFURE?

You can reach us via email, phone, or live chat on our website. Our team is ready to help Monday through Friday.

What if my order is damaged?

If your order arrives damaged, contact us immediately with photos. We will replace or refund the item at no extra cost.