Refund policy

At FLUFFURE, we are committed to providing high-quality pet products and excellent customer service. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

To be eligible for a refund:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, labels, and accessories intact.
  • Proof of purchase (order number or receipt) must be provided.

Certain items are non-refundable, including:

  • Pet food, treats, and consumable products (for safety and hygiene reasons).
  • Personalized or custom-made products.
  • Clearance or final sale items.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team within 14 days of receiving your order at support@fluffure.com. Include your order number, a description of the item, and the reason for the refund.
  2. Our team will review your request and notify you of the approval status within 3 business days.

3. Return Shipping

  • Once your refund is approved, you will receive instructions on how to return the item.
  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service for your return. FLUFFURE is not responsible for items lost in transit.

4. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the refund status.
  • If approved, your refund will be processed to your original payment method within 7-10 business days.
  • Shipping costs (if applicable) are non-refundable.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.
  • In case of receiving a defective or incorrect item, we will provide a replacement at no additional cost.

6. Defective or Damaged Items

  • If you receive a defective or damaged product, contact us within 7 days of delivery with a photo of the damaged item.
  • We will provide a replacement or a full refund, including any shipping costs incurred.

7. Contact Us

If you have any questions regarding our refund policy or need assistance with a return, please reach out to our friendly customer support team:

Email: support@fluffure.com
Phone: (301) 246-6902
Address:  Online